Arrival Condition & Support
We take meticulous care in preparing and packing living plants for international transit. If any plants arrive distressed, our export desk is here to review your shipment and support your acclimation.
Plant Care & Condition Reporting
Prepared in accordance with phytosanitary inspection procedures and bare-root packing protocols.
Pre-Flight Conditioning
Plants undergo professional bare-root cleansing, prophylactic anti-fungal rinse, and sorting to ensure specimens are robust before packing.
Climate Insulation
Roots are wrapped in sterile, moisture-balanced sphagnum moss with breathable protective wrapping and insulated corrugated cartons.
Dedicated Support
Contact Foliaria promptly with order and shipment details and photos of the affected specimens for individual assessment by our team.
Condition Reporting Process
First 48 Hours: Acclimating Your Plants
Need guidance on transitioning bare-root tropicals after international flight? Read our horticultural step-by-step triage guide.
Arrival Questions & Support
Payment, paperwork and freight questions are answered in thewholesale import FAQ.
How does Foliaria handle plants affected during transit?
Cross-border botanical shipping involves live organisms in air transit. If any specimen arrives in compromised or distressed condition, contact Foliaria promptly with your order and shipment details along with clear photographs of the affected plants and root systems for review.
How do I report an arrival condition issue?
Take clear photos or unboxing video of the affected specimen showing the plant tag, foliage, root system, and shipping package. Send your documentation to our export desk via WhatsApp (+62 851-5643-9303) or email ([email protected]) with your order details.
What should I do immediately upon receiving my shipment?
Unbox the package promptly in a shaded environment, inspect root moisture, and follow our step-by-step post-transit triage protocol to rehydrate and acclimate bare-root specimens.